MANAGER- VOICE & VIRTUAL SALES

You should ideally:

• possess a Degree from a recognized university or a full professional qualification in a relevant field of study

• possess an MBA or an equivalent professional qualification as an added advantage

• have a minimum of 6 years of post-qualifying executive experience in banking, finance, sales, or a related field

• have proven experience in sales management, team leadership, and achieving business targets

• be knowledgeable in retail banking products, virtual sales operations, CRM systems, and lead management practices

  You will be mainly responsible for:

• driving achievement of overall sales targets across all assigned retail banking products by translating business plans into actionable sales targets and monitoring performance against objectives.

• managing end-to-end lead management by allocating, tracking and following up on leads while providing timely feedback to Product Departments on lead quality and conversion outcomes monitoring sales call quality, customer service standards and responsible selling practices through regular evaluations, coaching and corrective actions

• leading, motivating and managing team performance, productivity, attendance and engagement while implementing coaching, training and performance improvement initiatives

• coordinating with Regional Managers, Branch Managers and other stakeholders to improve referral conversions, customer fulfilment and service delivery

• coordinating with Product Departments and internal support units to resolve operational issues, enhance sales execution and implement process improvements

• ensuring compliance with bank policies, regulatory requirements and operational controls while monitoring risks, safeguarding customer information and supporting audit requirements.

  A competitive remuneration package and other fringe benefits as well as structured career advancement opportunities and extensive training are on offer for the chosen candidate.

  We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency. Any form of canvassing is discouraged.

  Correspondence will only be with the short-listed candidates.

  Click here to download the DFCC Bank application form and apply now via the below portal by 07th November 2026.

  Chief Human Resources Officer
  DFCC Bank PLC, 73/5 Galle Road, Colombo 03
  website – www.dfcc.lk