Executive Officer - Contact Center Training & Development

Job Overview

• Job Title: Executive Officer - Contact Center Training & Development

• Organization: Commercial Bank of Ceylon (The Most Respected Bank)

• Location: Sri Lanka

• Employment Type: Full-Time / Banking Career

Key Responsibilities

• Deliver induction and refresher training on banking products, systems, and customer service for inbound and outbound contact center teams.

• Develop practical training materials to strengthen communication, complaint handling, and service-to-sales skills.

• Identify learning gaps through quality assessments and provide targeted coaching to improve service quality and team performance.

Required Qualifications & Competencies

• Educational Qualification: Bachelor’s Degree in Business Administration, Banking, HR, IT, or a related discipline.

• Work Experience: Minimum of 5 years of experience in a progressive career.

• Knowledge & Technical Skills:

  • Deep operational knowledge of credit card life cycles and digital banking application frameworks.

  • Thorough understanding of central bank financial regulations, risk frameworks, and data privacy legislation.

How to Apply

Interested and qualified candidates can apply through the official corporate website:

• Website: www.combank.lk (Navigate to: Careers > Open Positions > Executive Officer - Contact Center Training & Development)