IT ASSISTANT

WE ARE HIRING - IT ASSISTANT

MILVIK (BIMA) Sri Lanka

Join an international health-tech organisation that is making healthcare more accessible through technology. We are looking for a motivated, service-oriented, and proactive IT Assistant to join our team in Colombo.

Position Details

​Location: Colombo 06, Sri Lanka

​Employment Type: Full-time, Permanent

​Reporting To: IT Operations Lead

Key Responsibilities

​IT User Support: Provide first-level technical support and troubleshoot hardware, software, and general IT-related issues.

​Helpdesk Management: Log, monitor, track, and escalate IT support requests to ensure timely resolution.

​User Onboarding & Offboarding: Assist with setting up user accounts, configuring equipment, and managing system access.

​Systems & Network Support: Perform software updates, basic system maintenance, Wi-Fi troubleshooting, and network configuration.

​IT Asset Management: Maintain IT asset records, coordinate hardware repairs and upgrades (RAM/SSD), and monitor equipment inventory.

Qualifications & Requirements

​Higher Diploma or Diploma in IT, Computer Science, or a related field.

​Basic knowledge of Windows operating systems, Microsoft Office applications (Outlook, Word, and Excel), and TCP/IP networking.

​Good communication, problem-solving, and interpersonal skills.

​Strong customer-service orientation and willingness to learn.

​Previous experience in a helpdesk or IT support role, or a relevant internship, will be an added advantage.

How to Apply

Interested candidates are invited to submit their CV through our online application portal:

Application Portal: https://it-apply.bima.lk/

Office Address:

30 - 3/1, Galle Road, Colombo 06, Sri Lanka.

Join MILVIK (BIMA) Sri Lanka and be part of a team that uses technology to make a difference.