Technician – Field Service (Agriculture)

Browns is one of the large diversified conglomerates in Sri Lanka, which manages a fast-growing and valuable portfolio of brands across several key industry sectors, such as automotive, power generation, agriculture, pharmaceuticals, investments, marine, and manufacturing. Being in existence for over 150 years, the company is built upon a strong foundation of strength driven by a vision and a will to succeed. We are looking for a self-motivated, result-driven individual with a proven track record to join our Browns Group.

Position Summary

• Role: Field Service Technician / Agricultural Machinery Mechanic

• Company: Browns Group

• Location: Western Province, Colombo District, Browns Head Office, Sri Lanka

• Employment Type: Full-Time (Field-based)

Key Responsibilities & Duties

• Carry out on-site servicing, repairs, preventive maintenance, and warranty-related work at customer locations.

• Diagnose and troubleshoot mechanical, hydraulic, and electrical faults in agricultural machinery.

• Perform scheduled maintenance in accordance with manufacturer specifications and service standards.

• Respond promptly to emergency breakdowns and service requests within assigned territories.

• Maintain accurate service records, technical reports, and customer visit documentation.

• Coordinate with Service Advisors, workshops, and spare parts teams to ensure timely repairs and technical support.

• Promote genuine spare parts and value-added maintenance services to customers.

• Ensure timely completion of service assignments while maintaining high standards of workmanship and customer satisfaction.

• Adhere to company safety guidelines, quality standards, and service procedures.

Qualifications & Requirements

Educational & Technical Qualifications

• NVQ Level 3, 4, or 5 in Mechanical, Automobile, Agricultural Engineering, or a related technical discipline.

• Qualification from the Ceylon German Technical Training Institute (CGTTI) or an equivalent technical certification will be an added advantage.

Experience Requirements

• Previous experience in servicing and repairing tractors, harvesters, or other agricultural machinery.

• Mandatory: Valid driving license.

Core Competencies & Skills

• Strong technical diagnostic, troubleshooting, and fault-finding capabilities.

• Good understanding of mechanical, hydraulic, and electrical systems.

• Excellent communication, customer service, and interpersonal skills.

• Ability to work independently, manage field assignments, and perform effectively under pressure.

• Strong teamwork, time management, and problem-solving skills.

• Willingness to travel extensively for field service and emergency breakdown assignments.

How to Apply

Interested candidates who meet the requirements are invited to apply through the official Browns Group career portal by clicking "Apply Now" or contacting the Human Resources Department