Call Center Representatives – Experienced/Trainee
Job Description
Industry: BPO
Location: Wattala, Sri Lanka
About Us:
Jobfactory, the talent search engine, is excited to offer a fantastic opportunity for freshers and trained individuals to kick-start their careers in the BPO industry. We are looking for energetic and result-oriented Call Center Representatives to join our team and contribute to our client company’s success.
Job Description:
As a Call Center Representative, you will be responsible for contacting customers to negotiate outstanding payments while maintaining a high level of professionalism and customer service. This role is perfect for those looking to gain hands-on experience in customer handling and the BPO industry.
Key Responsibilities:
- Contact customers via telephone for payment negotiations.
- Maintain a professional and courteous demeanor at all times.
- Handle customer inquiries and resolve issues efficiently.
- Ensure accurate documentation of customer interactions and payment agreements.
Requirements:
- Age: 18-45 years (Male & Female).
- Proficiency in Sinhala is mandatory; knowledge of Tamil/English is an added advantage.
- Experience in debt collection or customer handling is a plus.
- Strong communication and negotiation skills.
- Ability to work in a fast-paced environment.
How to Apply:
If you are ready to take on this exciting opportunity, please send your application to sulanim@jobfactory.lk.
We Look Forward to Your Expertise!
Join our team and contribute to the success of our client company. We are hiring and can’t wait to welcome you aboard!
Jobfactory
The Talent Search Engine
This is your chance to gain valuable experience and grow your career in the BPO industry. Apply today!
