About the job
Who We Are
Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte!
Why This Role is Exciting
At AuditBoard, we’re looking for a dynamic Operations Analyst to be a pivotal part of our Client Advisory Services (CAS) Operations team. In this role, you’ll collaborate with our broader CAS organization to spearhead scaling our post-sales and customer obsession processes. This is your chance to grow professionally and play a key role in enhancing business outcomes for our CAS organization, covering areas such as Customer Success, Customer Experience, Onboarding & Implementation, Customer Support, and Renewals.
Key Responsibilities
- Wondering what exactly this Operations Analyst will be up to? Your focus will be on elevating our post-sales programs, including system implementations, vendor evaluations, program management, and process improvement initiatives. Here’s a glimpse of what you’ll be doing:
- Collaborate with Operations team leads on critical initiatives like Customer Health Scoring, data quality monitoring, and process documentation
- Partner with functional leads to understand, design, and implement processes that deliver exceptional support and value to customers at scale
- Implement and manage software solutions (e.g., Salesforce, Gainsight, Zendesk, Monday.com) to streamline operations activities
- Drive cross-functional projects between CAS and other teams through effective project management
- Gather feedback from functional teams to foster continuous improvement across all areas within CAS
Attributes for a Successful Candidate
- 3+ years of professional experience supporting multiple cross-functional projects in customer-facing SaaS functions (sales, post-sales, customer success, renewals, customer support)
- Ability to quickly understand both technical and business-related topics
- Proficiency in Salesforce CRM and Gainsight
- Exceptional written, verbal, and listening skills
- Ability to work cross-functionally, translating business requirements into effective application usage
- Outstanding critical thinking skills to tackle ambiguous problems and communicate solutions effectively
- Excellent communication and interpersonal skills, with the ability to multitask effectively
- Innovative thinking to inspire customer loyalty and adoption
- Analytical and problem-solving skills to frame key strategic questions and analyze complex data sets
Perks*
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Remote and hybrid work options, plus lunch in the office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Unlimited access to LinkedIn Learning
- Employee resource groups
- Stock options
- Opportunities for team and company-wide get togethers!
- perks may vary based on eligibility
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