Specialist – Sales Support in Freight Forwarding (Sea/Air)

Job Description

Location: Colombo (Remote)

Company Overview:
Our client, a leading Malaysian company with operations in Colombo, is seeking a dedicated and experienced Specialist – Sales Support in Freight Forwarding (Sea/Air) to join their team. This role is crucial in ensuring seamless communication between customers, the Commercial Team, and internal departments to deliver exceptional service and support.

Key Responsibilities:

• Act as the primary liaison between customers, the Commercial Team, and internal departments.
• Prepare accurate and timely quotations for freight forwarding services.
• Engage with customers to gather necessary information and ensure clear communication.
• Follow up on quotations and provide regular updates to customers.
• Manage customer feedback loops to enhance service quality.
• Utilize Customer Management System (CMS) and CRM integration for efficient operations.
• Handle tariff management, documentation, and reporting.
• Support the Commercial Team with marketing activities and weekly reporting.
• Track KPIs and assist in dispute resolution to maintain customer satisfaction.

Qualifications:

• Minimum of 4+ years of experience in a relevant field.
• Strong communication skills.
• Experience in customer engagement, quotation processes, follow-up and updates, customer feedback loops, CMS, CRM integration, tariff management, documentation, reporting, and marketing activities.
• Ability to gather necessary information and ask pertinent questions to support informed decision-making.

Working Mode: Remote

How to Apply:
Interested candidates are invited to send their resume to hr@jobfactory.lk.

Join our client’s team and play a pivotal role in enhancing customer satisfaction and operational efficiency in the freight forwarding industry. We look forward to receiving your application!