Junior Executive – Digital Customer Support and Complaint Handling
Job Description
Junior Executive – Digital Customer Support and Complaint Handling
VACANCIES
CDB believes in elevating the lives of all Sri Lankans. Our focus is to employ and engage individuals who aspire to grow their careers within a renowned financial entity, working with a dynamic team of industry professionals who are dedicated to raising the bar and setting benchmarks in Sri Lanka’s financial industry.
Junior Executive – Digital Customer Support and Complaint Handling
We are expanding our Service Management team! If you have a knack for managing customer communications and handling digital requests efficiently, this role is for you.
Responsibilities
- Manage corporate email communications professionally
- Conduct Video KYC sessions in compliance with regulatory and internal guidelines
- Manage and respond to customer inquiries received through digital platforms (web, mobile apps, social media etc.)
- Handle customer complaints and service requests efficiently using CRM systems
- Ensure timely escalation and follow-up to resolve customer issues
- Maintain accurate records of interactions and resolutions
- Collaborate with internal teams to ensure end-to-end service delivery
Requirements
- Excellent written and verbal communication in English and Sinhala. Spoken Tamil is an added advantage.
- Prior experience in customer service, email handling or complaint management is preferred
- Familiarity with systems and digital customer interaction tools
- Professional attitude and ability to handle high-pressure situations
- Strong attention to detail and time management skills
- Comfortable with using technology for video interactions and digital workflows
- Be below 30 years
Rewards and remuneration commensurate with qualifications, competencies and abilities, with a well-defined career path awaits those with ambition, motivation and a willingness to perform.
Please e-mail your CV together with contact details of two non-related referees indicating the position applied for in the “Subject” line of the e-mail to:
careers@cdb.lk
Citizens Development Business Finance PLC11
HOTLINE: 0117 388 38812
W13ebsite: www.cdb.lk
