Customer Care Manager

Job Description

Location: Colombo

Company Overview:
Our client is a leading manufacturing company based in Colombo, renowned for its commitment to excellence and innovation. We are seeking a dynamic and experienced Customer Care Manager to join their team and drive customer service excellence and digital transformation initiatives.

Key Responsibilities:

• Lead and manage the customer service team to ensure high levels of customer satisfaction.
• Oversee the implementation and integration of CRM software and digital systems.
• Analyze customer data to identify trends and implement process improvements.
• Foster a customer-centric culture within the organization.
• Stay updated with industry best practices and emerging digital technologies.
• Motivate and manage teams to achieve performance targets.
• Collaborate with other departments to enhance overall customer experience.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in customer service management and digital transformation.
• Strong leadership, problem-solving, and communication skills.
• Proficiency in CRM software and digital system integrations.
• Ability to analyze data and implement process improvements.
• Knowledge of industry best practices and emerging digital technologies.
• Customer-centric approach with strong problem-solving skills.
• Excellent analytical and decision-making abilities.
• Strong communication and collaboration skills.
• Adaptability to evolving digital trends and technologies.

How to Apply:
Interested candidates are invited to send their resume to hr@jobfactory.lk.

Join our client’s team and contribute to shaping the future of customer service in a leading manufacturing company. We look forward to receiving your application!