Intern – Technology Services 

Job Description

Intern – Technology Services 

To be based at Capital (Malabe)

Focusing on fashion and lifestyle, we are one of Asia’s largest manufacturers of intimate apparel, sportswear, performance wear and swimwear and provide IT solutions to the apparel and footwear industry worldwide. MAS nurtures and drives a culture of excellence where over 114,000 global associates activate their full potential. Our identity, which goes beyond great products, is deeply embedded in community well-being and nurturing world-class teams.

Embark on a journey of change with MAS, by joining the MAS Holdings – Malabe as Intern – Technology Services. This will be a great opportunity to further your subject knowledge and gain hands on experience while accelerating your personal development.

KEY RESPONSIBILITIES 

• Conduct audits of Service Desk tickets to ensure 
  compliance and quality. 
   
• Review and audit Service Desk calls for accuracy and 
  adherence to protocols. 
   
• Assign incoming tickets to appropriate IT support staff 
  for resolution. 
   
• Follow up on users’ negative feedback to address 
  concerns and improve service. 
   
• Prepare detailed Service Desk reports for 
  performance analysis and review.

KEY QUALIFICATIONS 

• Undergraduate in computer science or IT 
• Good communication skill 
• Good knowledge in Microsoft office 365 applications.