Junior Executive / Executive – Customer Care 

Job Description

📝 Job Vacancy : Junior Executive/ Executive – Customer Care (Frontline)

This is a summary of the job opportunity offered by Softlogic Life for a Customer Care role.

💼 Job Profile & Responsibilities

The successful candidate will be responsible for:

• Customer Interaction: Answering inbound calls and providing friendly, professional service to customers.
• Transactions: Handling customer queries and supporting front office transactions.
• Coordination: Coordinating meetings with clients and Heads of Departments.
• Service Improvement: Making follow-up and survey calls to support service improvement and new product launches.
• Reporting: Preparing reports and completing eligibility/criteria management.

✅ Eligibility Criteria

Candidates must meet the following core requirements:

• Education: Successfully completed G.C.E. Advanced Level (A/L) with good results.
• Language Skills: Excellent communication skills in English and Sinhala (both written and spoken).
• MS Office: Proficient in MS Office applications (Word and Excel).
• Soft Skills: Strong interpersonal skills with a pleasant personality and a customer-focused attitude.

Added Advantage:

• Ability to communicate in Tamil will be a strong added advantage.

Note: School leavers with a pleasant personality, confidence, and a genuine passion for working with people are also welcome to apply.

📧 How to Apply

Forward your CV to:

• careers@softlogiclife.lk

Important: Please mention the position in the email subject line.