Customer Experience Executive 

Job Description

🎯 Purpose of the Role

The position plays a pivotal role in enhancing the overall customer experience at Dilmah’s outlets and is responsible for managing and successfully organizing special events held at those locations.

📝 Key Responsibilities

• Ensure service orientation is executed according to SOPs (Standard Operating Procedures).
• Handle all inquiries and follow up on leads for events.
• Ensure all aspects of customer requirements are met for events.
• Maintain professional work ethics and practices with all stakeholders.
• Ensure the Quality Assurance aspect of the location by collaborating with chefs and support staff.
• Contribute to overall sales targets for the location (including event sales).
• Communicate with the Head Office on any issues.

⭐ Ideal Candidate Profile

The ideal candidate should possess the following:

• Education: Bachelor’s Degree in Management, Food Service, or Hospitality Management.
• Experience: 1 – 2 years of related experience.
• Skills:
  • Exceptional Customer Service skills.
  • Excellent Communication skills to effectively interact with guests, colleagues, and management.
  • Flexibility and adaptability to meet changing demands and unexpected situations.
  • Ability to work collaboratively with other staff members.

📥 Application Details

• How to Apply: Apply via the official careers page at https://www.dilmahtea.com/careers OR email your resume to hrd@dilmahtea.com.
• Deadline: Apply on or before 7 days after the published date of the advertisement (The specific published date is not mentioned).