Job Description

Café Manager (Moratuwa)

The MJF Group is a vertically integrated business in the tea industry with growing, manufacturing, branding & marketing of tea as its focus. The Group’s investments cover every aspect of the industry, making it a major international player. The Group markets its teas under the Dilmah Brand. We now wish to recruit a high calibre individual to join Sri Lanka’s leading international brand for the following position.

The Café Manager will oversee all aspects of café operations, ensuring seamless service, staff efficiency, and customer satisfaction. This role combines leadership, operational expertise, and a passion for hospitality to create an exceptional café experience.

Responsibilities:

• Oversee the day-to-day operations of the café, including opening and closing procedures
• Manage and train staff, ensuring high standards of customer service and food safety
• Monitor inventory levels and order supplies as needed
• Ensure the café meets all health and safety regulations
• Handle customer complaints and resolve issues promptly
• Maintain cleanliness and organization of the café at all times
• Collaborate on menu development and promotional activities
• Manage cash handling, daily sales reports
• Monitor and improve customer satisfaction and service quality
• Coordinate with suppliers and service providers

Ideal Candidate Should Have:

• Proven experience in a similar role (at least 2 years preferred)
• Certification in Hospitality Management or similar field
• Barista skills and knowledge of specialty coffee preparation
• Proficiency in POS systems and basic financial reporting
• Strong leadership, communication, and organizational skills
• Ability to work under pressure in a fast-paced environment
• Knowledge of food safety standards and regulations
• Flexibility to work weekends and holidays
• Experience with inventory and cost control

How to Apply:

Please apply via www.dilmahtea.com/careers or e-mail your resume to hrd@dilmahtea.com on or before 7 days after the published date of this advertisement.

Group Head of Human Resources,

MJF Holdings (Pvt) Ltd. 111, Negombo Road, Peliyagoda, Sri Lanka

email – hrd@dilmahtea.com

While we value every application, for practical reasons we can only communicate with short-listed applicants